Refund Policy Overview

At Abonix, we strive to ensure customer satisfaction with every purchase. Refunds are granted under specific conditions to maintain fairness and transparency. Products eligible for a refund must be returned within 30 days of the purchase date. Items must be in their original condition, unused, and in the original packaging.

Certain products, such as custom orders or items marked as non-returnable, are not eligible for refunds. To initiate a refund, customers must provide proof of purchase, such as a receipt or order confirmation. We reserve the right to refuse a refund if the returned item does not meet these criteria.

Once a refund request is approved, customers can expect the refund to be processed within 7-10 business days. The refund will be issued to the original payment method used during the purchase. Customers should allow additional time for their bank or credit card company to process the transaction.

To initiate a refund, customers should contact our customer service team via email or phone, providing their order details and reason for the return. Our team will guide you through the return process, including providing a return shipping label if applicable.